Terms of Service

You must be at least 18 years old and have the legal authority to enter into a binding contract on behalf of yourself or your organisation. By using Claz, you represent that you meet these requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at legal@claz.app if you suspect unauthorised access.

You may not share your account with others or create accounts by automated means. We reserve the right to suspend or terminate accounts that violate these Terms.

Plans. Claz offers Solo, Starter, Pro, and Custom subscription plans. Features available to you depend on your current plan.

Free trial. New accounts get a 14-day free trial of the plan chosen at sign-up (Solo, Starter or Pro; Starter if none is chosen). No payment card is required to start. The trial does not convert to a paid plan automatically: you are not charged unless you choose a plan and add a payment method. If the trial ends and you have not chosen a plan, your dashboard access is paused until you do. To avoid any charge, simply do not subscribe; if you have subscribed and want to stop, cancel from the billing settings before your next billing date (see Section 13).

Payment. Paid plans are billed monthly or annually in advance via Stripe. All fees are quoted in USD and are non-refundable except as expressly stated here or required by law.

Upgrades and downgrades. You may change your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

Failed payments. If a payment fails, we will retry and notify you. Continued failure may result in suspension of your account until the outstanding balance is resolved.

Taxes. You are responsible for all applicable taxes. We will add VAT or sales tax where required by law.

Claz uses Stripe Connect to enable you to accept payments from your clients. By connecting a Stripe account, you also agree to Stripe's Connected Account Agreement. You are solely responsible for your compliance with Stripe's terms, applicable payment card industry rules, and any regulations governing the collection of payments in your jurisdiction.

Claz is not a payment processor and is not liable for errors, disputes, chargebacks, or losses arising from your payment activities through Stripe.

The studio is the merchant. When a client buys a class, pack, membership, or other product from a studio, the sale is between that studio and its client. Payments go into the studio's own Stripe account, the studio is the merchant of record, and Claz takes no share of those payments. Claz is not a party to the sale.

Saved payment methods. When you pay by card for a class, pack, drop-in, or membership through a studio, your card is securely saved with Stripe on that studio's Stripe account for future use. By creating an account and making a purchase, you authorize the studio to charge that saved card for (a) membership renewals and other recurring payments you have signed up for, (b) purchases you or the studio's staff make on your behalf at your request, and (c) fees under the studio's published cancellation, late-cancellation, and no-show policies. Claz does not store your full card number; card details are held by Stripe. To have a saved card removed, contact the studio you booked with or write to legal@claz.app.

Refunds and disputes between studios and clients. Whether to refund a class, pack, or membership is decided by the studio under its own policies. The platform lets a studio issue a refund through its Stripe account, but Claz does not decide, approve, or fund refunds, and is not responsible for chargebacks on client payments. Clients should contact the studio they booked with. Refunds of Claz subscription fees are governed by Section 3.

If you are a client booking through a studio. These Terms also apply when you create an account or book through a studio's page or widget. Your purchase is with the studio (see above). Text and email marketing is opt-in only (Section 5). The studio, not Claz, is responsible for its classes, its cancellation policy, and how it uses your information; our role with that information is described in the Privacy Policy.

We send SMS text messages only to people who have opted in. Opting in is optional and is never a condition of booking, purchasing, or creating an account. You opt in by ticking the SMS checkbox when you book or sign up, and you consent to receive text messages from Claz and the businesses using the Claz platform, such as:

• Appointment reminders and confirmations
• Class schedule updates and cancellations
• Promotional messages and offers from businesses you book with

Marketing email works the same way: we send promotional emails only to people who have ticked the email opt-in box, opting in is optional and never a condition of booking or purchasing, and you can unsubscribe at any time using the link in any message.

Message frequency varies. Message and data rates may apply.

How to opt out: Reply STOP to any SMS message to unsubscribe. You will receive a one-time confirmation and no further messages will be sent. Reply HELP for assistance or contact us at legal@claz.app.

Business owners using Claz to send SMS messages to their clients are responsible for obtaining proper consent from their clients, complying with applicable laws (including TCPA and the Telephone Consumer Protection Act), and honouring opt-out requests promptly.

You agree not to:

• Use the platform for any illegal purpose or in violation of any applicable law
• Upload or transmit viruses, malware, or any other malicious code
• Attempt to gain unauthorised access to our systems or another user's account
• Scrape, crawl, or systematically extract data from the platform without our written consent
• Resell or sublicense access to the platform without a written agreement with us
• Use the platform to send unsolicited commercial messages (spam)
• Impersonate any person or entity or misrepresent your affiliation

We reserve the right to suspend or terminate your account immediately and without notice for material violations of this section.

You retain ownership of all data you enter into Claz ("Your Data"). You grant us a limited, non-exclusive licence to store, process, and display Your Data solely as necessary to provide the service.

You are responsible for ensuring Your Data (including your clients' personal information) is collected and processed lawfully. See our Privacy Policy for how we handle data as your processor.

Data export. You may export Your Data at any time from the platform settings. Upon account cancellation you may request a data export within 30 days; after that period your data will be deleted.

Claz and its licensors own all intellectual property rights in the platform, including the software, design, trademarks, and content we create. Nothing in these Terms transfers ownership of those rights to you.

You may not copy, modify, distribute, sell, or create derivative works of any part of the platform without our prior written consent.

Your content. You keep ownership of the images, class descriptions, and other content you upload, and you confirm you have the right to use it. You give us a limited licence to host and display it as needed to run the service.

Copyright complaints (DMCA). We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act. If you believe content on Claz infringes your copyright, send a written notice to our designated agent (Copyright Agent, MSEMMEN LLC, legal@claz.app; postal address: 418 Broadway STE N, Albany, NY 12207) that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the material and where to find it (a URL); (d) your contact details; (e) a statement that you have a good-faith belief the use is not authorised by the owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the notice is accurate and you are the owner or authorised to act for the owner. We may remove or disable the material and notify the person who posted it. They may send a counter-notice with their contact details, identification of the removed material and where it appeared, a statement under penalty of perjury that the material was removed by mistake or misidentification, and a statement that they consent to the jurisdiction of the federal district court for the district where their address is located (or, if outside the United States, any district where we can be found) and will accept service of process from the person who sent the original notice; if we receive one, we may restore the material in 10 to 14 business days unless the complainant tells us they have filed a court action. We will terminate the accounts of users who are repeat infringers in appropriate circumstances.

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable. We are not liable for downtime caused by third-party services (Supabase, Stripe, Vercel, Fly.io, Cloudinary, etc.) or circumstances beyond our reasonable control.

Support is provided by email. Response times vary by plan — we aim to reply to all requests within 2 business days.

The platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be error-free, secure, or continuously available.

To the maximum extent permitted by law, Claz's total liability to you for any claim arising out of or relating to these Terms or the platform shall not exceed the greater of (a) the fees you paid to us in the 12 months preceding the claim or (b) USD $100.

In no event shall Claz be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

You agree to indemnify and hold harmless Claz and its officers, directors, employees, and agents from and against any claims, damages, losses, and costs (including reasonable legal fees) arising out of or relating to: (a) your use of the platform; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

By you. You may cancel your subscription at any time from the billing settings. Cancellation takes effect at the end of the current billing period; no refund is issued for the remaining period.

By us. We may suspend or terminate your account immediately for material breach of these Terms, non-payment, or conduct we reasonably believe poses a risk to the platform or other users. We will give you notice where legally required.

Upon termination, your right to access the platform ceases immediately. Sections 7 (Your Data — export window), 8, 10, 11, 12, 14, and 15 survive termination.

Governing law. These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles. The Federal Arbitration Act governs the arbitration clause below. The contracting party is MSEMMEN LLC.

Talk to us first. Before starting any formal proceeding, contact us at legal@claz.app and give us 30 days to try to resolve it informally.

Binding individual arbitration. If we cannot resolve a dispute informally, it will be decided by binding arbitration run by the American Arbitration Association under its rules, by one arbitrator, conducted by video call or written submissions where possible. The arbitrator's decision is final and can be enforced in any court with jurisdiction. Each side bears its own legal fees unless the arbitrator's rules or the law say otherwise.

No class actions. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective, or representative action. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) goes to court instead of arbitration.

What is not covered. Either side may (a) bring an individual claim in small-claims court, or (b) ask a court for an injunction to stop misuse of intellectual property or unauthorised access to the platform.

Opt out. You can opt out of arbitration and the class-action waiver by emailing legal@claz.app within 30 days of first accepting these Terms, with your name and account email. If you opt out, disputes are decided exclusively in the state and federal courts located in the State of New York, and you and we consent to that jurisdiction.

Entire agreement. These Terms, together with the Privacy Policy and any order or data processing terms we agree with you, are the whole agreement between you and MSEMMEN LLC about the platform and replace any earlier understandings.

Severability. If a part of these Terms is held unenforceable, the rest stays in effect and the unenforceable part is limited as little as needed.

No waiver. If we do not enforce a right, that is not a waiver of it. A waiver is effective only if it is in writing.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign them, including in a merger, acquisition, corporate reorganisation, or sale of assets, and we will let you know if that happens.

We may update these Terms from time to time. We will notify you by email or in-app notice at least 14 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at legal@claz.app.